Several TSA members have privately expressed concerns about recent developments at the TSA that this editor – Steve – thought could do with a little airing.
First is concern over the adoption of a softer call handling performance indicator (PI) for the Telecare Code of Practice – 97.5% in 60 seconds, compared with the British and European standards requirement of 98.5% in 60 seconds. (There is also a PI of 99.0% in 180 seconds). This surely only benefits members who cannot meet the more demanding standard and reduces the ability of service commissioners to distinguish between good and excellent providers based on accreditation and the PIs.
Next is the news that on Tuesday the TSA’s three co-opted telehealth directors were told without warning that their services are no longer required as the TSA intends to appoint a ‘clinical director’. Given their stalwart support for the TSA to date, and while another half-time telehealth adviser is still to be appointed, this seems precipitous and somewhat ungracious.
But perhaps it is also ungracious to wonder where the clinical standard for the new director will be set? Medical or nursing?