Invicta Telecare, the largest independent provider of telecare services in the UK, has passed the Telecare Services Association’s (TSA) stringent audit for the sixth year in a row. The TSA Code encourages the provision of good quality customer service by giving official recognition to service providers who meet its demanding criteria. To become code compliant, organisations need to have detailed procedures covering all aspects of their operations, and demonstrate that service delivery is in accordance with these procedures. Independent audits carried out on behalf of the TSA lead to appropriate service providers being awarded ‘code compliance’. The audit process is repeated annually.
Steve Davies, Managing Director of Invicta Telecare said: “We are thrilled to once again receive such a prestigious endorsement reflecting the hard work and professionalism of all our staff. This has given us the impetus to continue to develop our organisation and provide the highest possible level of service to all our customers.” Invicta Website.