Here in the US, hospitals (along with pharmacists, nurses and doctors) come out on top in terms of people’s trust in healthcare. Health plans are way down at the bottom (along with lawyers and Congress in other surveys.) Vince Kuraitis flips the script in noting:
- Hospitals are dragging their feet in connecting you with electronic health information (American Health Association in their 68 page objection to ‘meaningful use’
- Health plans are highly motivated to connect you with your health information (in surveys of plan executives, and moves towards a more retail model, patient experience programs)
So who is really leading in accountable care? Or have health plans found a way up and out of the 10-20% approval ditch? e-Care Management