For UK suppliers and call centres, a reminder [see also] from the Telecare Services Association that the new BS 8521 has been published as a draft. After a period of public consultation it will become a standard later this year, in time for it to be available in equipment purchased next year and before the BT21CN [new network] national roll out begins.
The draft document can be downloaded from http://drafts.bsigroup.com/?i=179 and all interested parties are encouraged to read it and submit their comments to BSI during the consultation period which will remain open until early September.