generate costs in the protocol for what to do when a person does not answer – are they out? – are they in the bathroom? – are they in need of help? – etc. – Alertacall puts the onus on the client to make contact with the system before an agreed time of day. User compliance appears to be high owing to the one-button-push means of acknowledging that they are OK and owing to the flexibility this gives clients as they do not have to wait in to answer a call each day. Only clients who do not confirm that they are safe are followed up by the monitoring centre, with an escalating response.
[Disclosure: Alertacall has been a Telecare Aware advertiser]