clients view the service extremely positively, but:
- less than 8% wear it at all times
- over two-thirds of clients wear their personal trigger most or all of the time
- almost one-third of clients wear their personal trigger only some of the time to not at all, mostly because it is too sensitive or they forget to put it on
- almost two-thirds have never used their personal trigger to summon help
Link to abstract. The full paper can be downloaded – at the time of writing – from:
Google’s html cached version is here.
In the body of the report we are reminded that in 2003, a telephone survey of 200 community alarm service clients in Scotland found only 21% wearing their personal trigger at the time of the call and that there is a self-defeating element to the provision of pendants: “Clients are advised to remove their trigger for sleeping to avoid strangulation. The problem is that people forget to put it on again when getting out of bed during the night, when accidents frequently occur. According to Tunstall, 70% of falls occur at night and falls account for 10% of acute hospital admissions in the UK each year. For older people, the consequences of a fall can be fatal.”
© Telecare Aware
The report is helpful in spelling out the reasons people gave for not wearing their pendant. Contrary to the authors’ expectations, only 3% (and the majority of the respondents were women) said it was because the pendants were unattractive, and the authors indicate that they intend to follow up the survey with work “to rethink the personal trigger from a fresh and less technological perspective.”
We wish them well and will look forward to the results.