Medical (pendant) alarms: who's the lucky one?

Here are two highly contrasting stories. In the first a woman’s life is saved by quick response to her pendant alarm call. Woman With Head Injury Uses Medical Alert System to Summon Aid. In the second, a woman survives despite a failure of her pendant alarm to communicate with the call center and the wrong key being in her keysafe. Woman, 86, failed by alarm. Side-by-side, they leave you wondering which of the two was the luckiest…