Angela Single, of the consultancy Choose Independence which was a TSA partner in the development and production of the Code says: “The revised code sets high but attainable quality standards for the industry and ensures clear and transparent information to the telecare users. It is a radical change to the old one, it is user friendly and modular, so it ‘fits’ with the significant changes in the industry over the last few years.
“It has had extensive input from key stakeholders – the widest ever undertaken by TSA. It is both service user focused and can be used as a tool for commissioners to commission telecare. It also has a number of new key performance indicators which can be used to benchmark the service providers, and has increased the robustness of the quality standards.”
You have to wonder, though, how many commissioners will make use of the Code if they have to become TSA members to access it.