Buying Solutions' resounding silence (UK)

Is Buying Solutions (BS) as arrogant as it is incompetent? Or is its failure to respond to my [ed. Steve] requests for a statement just indolence or indifference to the concerns raised by a reader about the ‘both sides of the fence’ position of Airedale NHS Trust and NHS Direct as suppliers and customers, and the enforcement of their liabilities, in relation to the Telecare, Telehealth and Telecoaching Framework Agreement? (See reader’s comment and original item.) As the BS press office appears to have taken to ignoring my emails, perhaps readers with contacts within BS could raise the point with them? There may be a perfectly reasonable justification for the matters raised…they are just trying to think of it.