Patients Know Best is an online consultation record used by patients and clinicians to record Skype-based consultations in Devon, UK. Gary Hotine, health informatics services director for South Devon Health Informatics Service, is reported as saying “We had tried a few video conferencing environments previously and they’d all failed for the same reasons…These were that – for the patients who have to install the software and get it working on their own computers – it wasn’t quite good or easy enough and we encountered a number of technical problems.” EHealth Insider item with link to Patients Know Best website: Skype service expands in South Devon.
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